N3i provides a fully managed Digital Transformation Service (DTS) for Primary Care, Community, Primary Care Networks, Neighbourhood care, VCSE, Hospices, and wider health and care providers.
Our service supports organisations working across place and neighbourhoods to design, implement and sustain digital solutions that enable more joined‑up, person‑centred care. We work flexibly with organisations at different levels of digital maturity and with diverse workforce and population needs. Through our managed service, we help you to implement new technologies and digital initiatives that:
- Improve access to care and support
- Improve efficiency and sustainability of services
- Support Enhanced Access and extended service models
- Baseline and improve digital maturity
- Increase NHS App and digital front‑door uptake where appropriate
- Build digital confidence and capability in the workforce
- Improve communications with patients, carers and communities
- Develop and deliver a practical digital strategy
The NHS App drop-in sessions facilitated by N3i have been influential in increasing patient engagement and enhancing access to healthcare services. We highly recommend N3i's DTS to any organisation seeking to embark on a digital transformation journey.
N3i offer an enhanced NHS App support service for GP practices and Primary Care Networks (PCNs), aligned to national NHS guidance on the NHS App as the primary digital front door to NHS services.
Our enhanced service focuses on meaningful and sustained uptake of the NHS App, ensuring it is embedded into everyday practice processes, supports equitable access, and delivers real benefits for patients, staff and systems.
Our support includes:
- Patient-facing drop‑in sessions
- Hands-on support for registration and use
- Practice and PCN staff training
- Focus on digital inclusion and confidence
- Improved patient communication through the NHS App
- Improved care and operational efficiency
- Proven experience supporting NHS App uptake
- Delivered by experienced digital transformation staff
- Aligned to national priorities, delivered locally
