N3i provides fully managed IT services designed specifically for health and care organisations operating at practice, neighbourhood and system level.
We support organisations of all sizes, from individual GP Practices and neighbourhood teams through to PCNs, Hospices, Integrated Care Partnerships and independent care providers
Our managed IT service removes the complexity and risk from running IT in a clinical environment. We take responsibility for the day‑to‑day operation, security and optimisation of your IT, allowing your teams to focus on delivering safe, high‑quality care. With deep experience across primary care, community and the wider health and care system, we understand the clinical pressures you face and the importance of resilient, responsive and compliant IT services.
We work as a trusted IT and digital partner, not just a reactive Service Desk. Our approach combines proactive monitoring, preventative maintenance and continuous improvement, ensuring your IT estate remains secure, reliable and aligned to your organisational priorities.
What our Managed IT Service Includes
- Fully managed infrastructure and end‑user support
- Customer centric Service desk with health and care expertise
- Proactive monitoring and issue prevention
- Remote and On-site Support
- Out‑of‑Hours support
- Cyber security and compliance
- Clinical system support (TPP Systmone, Emis, Accurx, NHS App)
- Microsoft 365 (NHS.net connect) and cloud management
- Asset management and device lifecycle
- Scalable and flexible support
- Clear SLAs and governance
- Continuous improvement
Customer Satisfaction 25/26
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Target Response Time 25/26
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Target Fix Time 25/26
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Our Accreditations & Standards
Our managed IT service adheres to the following standards, Cyber Essentials+, ISO9001, ISO27001, ISO20000, N3i also exceed the standards of the NHS Data Protection Security Toolkit