Our fully managed IT service keeps health and care organisations running from day-to-day service desk support through to infrastructure, networks and end-user devices.
N3i provides fully managed IT services designed specifically for health and care organisations operating at practice, neighbourhood and system level.
We support organisations of all sizes, from individual GP Practices, Federations and Primary Care Networks through to Hospices, Community Providers, Integrated Care Partnerships and independent care providers.
We work as a trusted IT and digital partner, not just a reactive Service Desk. Our delivery model combines proactive monitoring, preventative maintenance, strategic planning and continuous improvement to ensure your technology remains secure, resilient and aligned to your organisational priorities.
N3i provide a service that is genuinely fit for purpose. Their knowledge of our systems is excellent.
Our services are aligned to ITIL best practice and an ISO 20000-certified Service Management System, providing a structured and proven approach to managing technology services. As members of the Service Desk Institute (SDI), we are committed to recognised industry best practice and continually improving the quality and effectiveness of our Service Desk operations.
This means we don't simply resolve incidents when they occur. We proactively identify trends, manage risks, prevent recurring issues and continually improve services to minimise disruption and maximise value.
By combining industry-recognised service management practices with extensive health and care expertise, we deliver a service that is consistent, accountable and focused on outcomes.
Customers have access to real-time performance reporting through the N3i Insights Portal, providing transparency across service delivery, KPI achievement, asset health and support activity.
From high-level contract dashboards to individual devices and assets, you'll have the information needed to support informed decision-making, governance and continual improvement.
Whether you're reviewing your current support arrangements, approaching contract renewal or planning wider digital transformation.
